top of page


Contact
Opening Hours
Come Visit:
Mon - Fri: 9am - 6pm
Sat: 10am - 2pm
Sun: Closed
-
What should I do if my payment is declined?If your payment is declined, please check with your bank or payment provider for more information. You can also try using a different payment method or contact our customer support at +27 0833407107 for assistance.
-
What delivery options do you offer?Golden M Era Auction House offers several delivery options to suit your needs, including standard shipping, express shipping, and next-day delivery. You can choose your preferred option at checkout.
-
Why do FAQs matter?FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
-
Do you provide international delivery?Yes, Golden M Era Auction House offers international delivery to many countries. Shipping costs and delivery times will vary based on the destination. Please check our international shipping policy for more details.
-
Do you accept international payments?Yes, Golden M Era Auction House accepts international payments. Please ensure that your payment method supports international transactions.
-
Can I pay in installments?Currently, Golden M Era Auction House does not offer installment payment options. All purchases must be paid in full at the time of checkout.
-
How can I track my delivery?Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your delivery on the Golden M Era Auction House website or the carrier's website.
-
What is an FAQ section?An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
-
What should I do if my delivery from Golden M Era Auction House is delayed?If your delivery is delayed, please contact our customer support team at +27 0833407107 with your order number and tracking information. We will investigate the issue and provide you with an update as soon as possible.
-
What are the delivery times?Delivery times vary depending on the shipping method you choose. Standard shipping typically takes 5-7 business days, express shipping takes 2-3 business days, and next-day delivery arrives the following business day. Golden M Era Auction House ensures timely delivery for all your rare coin purchases.
-
Where can I add my FAQs?FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
-
How do I add a new question & answer?To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
-
How do I edit or remove the 'Frequently Asked Questions' title?You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
-
Can I insert an image, video, or GIF in my FAQ?Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
-
Can I schedule a specific delivery date?Currently, we do not offer the option to schedule a specific delivery date. However, you can choose from our available shipping options to select the one that best suits your needs.
-
What carriers do you use for delivery?Golden M Era Auction House partners with reputable carriers such as FedEx, UPS, and DHL to ensure reliable and timely delivery of your orders.
-
Can I change my delivery address after placing an order?Yes, you can change your delivery address after placing an order by contacting our customer support team as soon as possible at +27 0833407107. Please note that changes to the delivery address may delay the shipping process.
-
What should I do if my package is damaged during delivery?If your package is damaged during delivery, please contact our customer support team immediately at +27 0833407107. Provide your order number and photos of the damaged package. We will assist you in resolving the issue and arranging for a replacement if necessary.
bottom of page